If you believe your product is a warranty claim, please initially contact the retailer from whom you purchased the product and they will advise you of the most appropriate course of action. We work with our retail partners to manage all warranty repairs, and it is important that the sales contract (between you and the retailer you purchased your product from) remains valid, throughout any warranty claim. To order new poles or AirBeam parts, you will need to know the model & year of your tent click here for information on the model and year of your tent. If you require immediate assistance with an AirBeam® tent or awning, and are unable to contact your retailer, for example whilst on holiday, please contact one of the AirBeam® Service Centres listed in the Vango AirBeam® User Guide.įor consumers within mainland Europe, we also have a repair centre partner in Holland. Please visit Vango Camping Spares and Repairs at where you can order new parts or complete a repairs form. Spares include replacement poles, pole sections, AirBeam® tubes, bags and spares, for all current tent models and those going back over 5 years. If your product is not covered under warranty, they can offer replacement tent parts to prolong the life of your tent. Vango Camping Spares and Repairs division specialises in tent repair and parts replacement. Repairs, Spare Tent Poles and AirBeam® Tubes Correct care, combined with our high standards of quality, will keep your product in good working condition for many years but should an unforeseen problem occur, we will be happy to help. Register your Vango product here.Ĭorrect care, combined with our high standards of quality, will keep your product in good working condition for many years but should an unforeseen problem occur, we will be happy to help.įor more details about the Vango Spares and Repairs Service please visit After SalesĪll Vango products are designed and manufactured to the highest standards. The warranty covers any manufacturing faults within the fabrics, component parts or workmanship.įor further details about the Vango Warranty please see Warrantyĭid you know, you can also extend this warranty period by a further year, to three years (excludes footwear)*, by registering your product this may vary depending on the statutes in force within the country of purchase. As such, we are proud to offer a category leading two year user warranty. All Vango products are designed and manufactured to exacting standards.
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